Your heat pump is an important part of your home because it delivers year-round comfort. But, like any home comfort system, it’s bound to experience some problems every now and then.

Let’s review these problems and how much they might cost to repair, so you’ll have some idea before you call an HVAC technician. Some of the most likely heat pump repair problems include:

  • Heat pump won’t turn on
  • Heat pump won’t turn off
  • Heat pump won’t defrost
  • Heat pump won’t cool
  • Heat pump won’t turn on after changing thermostat
  • Heat pump won’t heat

1. Heat Pump Can’t Start

There are lots of reasons why your heat pump won’t turn on, so we recommend checking all of them. Sometimes they are as easy as correcting a thermostat setting or replacing your air filter.

Here’s what to check:

  • Is your thermostat on the proper setting? If you want air conditioning, make sure it’s set to “cool,” “auto” and that your setting is lower than the room temperature. If you want heat, it should be set to “heat,” “auto” and your setting should be higher than the current temperature. If you have a programmable thermostat, put in new the batteries if the screen looks jumbled or blank.
  • Has the circuit breaker been tripped? Your heat pump won’t be able to run if it does not have power. Reset the matching breaker if it’s facing the outside of the electrical panel.
  • Is the air filter clogged? A dirty air filter is difficult for your heat pump. If you can’t see light through it, it’s time to get a new one.

If these steps don’t correct the problem, you’ll need to call a heating and cooling company like Refrigeration Systems Ltd..

Estimated Repair Cost

This issue can be complicated, so how much it costs to correct it will depend on what’s wrong.

2. Heat Pump Can’t Shut Down

If it’s extremely hot or cold outside, your heat pump may need to run longer than normal to reach your desired temperature.

If the weather is typical, check that your thermostat is set correctly and running normally. If the fan setting is at “on,” the blower motor on your air handler will go 24/7. So, it’ll appear as though your heat pump is working all the time. Constantly running the blower can keep humidity levels under control, but it’ll also increase your electrical bills.

If your thermostat is set properly, there are a few other issues that could be causing your heat pump to run all the time. They include:

  • A new thermostat that isn’t compatible with your heat pump.
  • A malfunctioning compressor contactor, which controls the flow of electricity.
  • Leaky ductwork.

Estimated Repair Cost

This can be related to a few issues, so your heat pump repair cost will depend on the problem and how complex it is.

3. Heat Pump Can’t Remove Ice Buildup

Occasionally during cold weather, your heat pump will briefly go into cooling mode. This will melt light frost and ice that normally builds up on the coils. A heat pump that becomes totally frozen may have difficulty heating your home or shut down altogether.

Here are a few reasons why this might be happening:

  • Your heat pump doesn’t have enough airflow because it’s obstructed by snow, bushes or yard debris.
  • Your gutters are dripping water on top of your heat pump, causing an icy buildup.
  • A part is malfunctioning, which may involve the reversing valve, relays, controls or sensors.
  • The outdoor fan motor is damaged, dying or dead.
  • Your heat pump has a refrigerant leak. This is likely if you’re hearing bubbling or hissing noises. Or if you find a sweet, formaldehyde-like odor close to the outdoor unit.

Estimated Repair Cost

Like we talked about before, there are many reasons why your heat pump won’t defrost. But here are a number estimated costs for some of these issues. Keep in mind your cost may vary based on your heat pump brand, model and the severity of the issue.

  • Replace reversing valve: $200–$600
  • Replace outdoor fan motor: $250–$650
  • Repair refrigerant leak: Depends on the type of refrigerant your heat pump uses. R-22 Freon is higher priced since it’s no longer being produced.

4. Heat Pump Won’t Cool

Just like a heat pump that won’t turn on, a heat pump that won’t cool can be connected to many problems. We suggest checking for:

  • Correct thermostat settings
  • Tripped circuit breakers
  • A clogged air filter
  • Ice on your heat pump

If there’s nothing awry with your thermostat, circuit breakers or air filter, you’ll need help from an HVAC technician to identify a problem with your ductwork or an iced-over heat pump. Like we discussed earlier, a heat pump that won’t defrost might have an issue with its reversing valve, outdoor fan motor or a refrigerant leak.

Estimated Repair Costs

These repair costs are estimates. Your total expense may vary based on your heat pump brand, model and the extent of the problem.

  • Replace reversing valve: $200–$600
  • Replace outdoor fan motor: $250–$650
  • Repair refrigerant leak: Depends on the kind of refrigerant your heat pump uses. R-22 Freon is more expensive since it’s no longer being produced.
  • Seal leaky ductwork: Depends on house size.

5. Heat Pump Won’t Turn On After Upgrading the Thermostat

If your heat pump won’t turn on after changing the thermostat, the problem is probably tied to your new thermostat. While you can use just about any thermostat with a furnace, the same isn’t accurate for heat pumps, especially if you need backup or emergency heating.

You can test your new thermostat by switching the fan mode to “on.” If you don’t hear the blower motor start in your air handler, there’s probably an issue with the thermostat.

A couple other common thermostat problems include:

  • Wiring was done incorrectly.
  • Thermostat isn’t interacting with heat pump.
  • Thermostat is in emergency heat mode, which requires a reset.

It’s wise to have a heating and cooling professional recommend a thermostat and expertly install it. That way, you’ll stay away from any compatibility or wiring issues.

Estimated Repair Costs

The cost of professional thermostat installation depends greatly on what kind of thermostat you want. While programmable thermostats are cheaper, they lack the advanced features and convenience of a smart thermostat.

6. Heat Pump Won’t Heat

A heat pump that won’t heat is linked to similar problems with a heat pump that won’t cool. We encourage checking for:

  • Correct thermostat settings
  • Tripped circuit breakers
  • A dirty air filter
  • Ice on your heat pump

An icy heat pump or leaky ductwork will require the assistance of an HVAC technician. Ductwork is hard to reach since it’s found behind walls and multiple issues can cause your heat pump to freeze up.

Estimated Repair Costs

These repair costs are estimates. Your total cost may vary based on your heat pump brand, model and the level of the problem.

  • Replace reversing valve: $200–$600
  • Replace outdoor fan motor: $250–$650
  • Repair refrigerant leak: Depends on the kind of refrigerant your heat pump runs on. R-22 Freon is higher priced since it’s no longer being manufactured.
  • Seal leaky ductwork: Depends on house size.

Resolve All Heat Pump Problems Right Away with Help from Local Experts

Dealing with a malfunctioning heat pump can be frustrating, but not when you call Refrigeration Systems Ltd.. Our professionals have been supplying the quality, affordable heat pump repair Richmond homeowners have depended on since 1998. Call us at 778-693-2532 to request your free estimate now.

Average repair costs are sourced from Fixr, which compiles estimates based on nationwide averages.